Returns & Refunds

Our promise

Gear should earn its place in your pack. If something didn't work out, you have 30 days from the day it was delivered to ask for a return.

What can be returned

To be eligible for a return, your item must be:

• Unused, unwashed and in the same condition you received it
• In its original packaging with all tags, parts and accessories
• Returned with proof of purchase (your order number is enough)

For hygiene and safety reasons, we can't accept returns on these items unless they arrive faulty:

• Opened first aid kits and medical supplies
• Used water bottles, bladders, filters and food containers
• Items marked "Final sale" and gift cards

How to return an item

1. Contact us first. Send your order number and the reason for the return through our contact page. Please don't send items back without contacting us, because we can't process parcels we aren't expecting.
2. Get your return instructions. We'll reply within 1–2 business days with the return address and next steps.
3. Pack and ship it. Pack the item securely and use a trackable shipping service. Keep your tracking number until your refund is complete.
4. Get your refund. Once your return arrives and is checked, we'll email you to confirm your refund.

Return shipping costs

Faulty, damaged or wrong item? We cover it. Email us photos within 7 days of delivery and we'll send a free replacement or a full refund. In most cases you won't need to send the item back.

Changed your mind? The customer pays return shipping. Original shipping charges are non-refundable.

Refunds

We process approved refunds within 5 business days of receiving your return. The refund goes back to your original payment method. Depending on your bank or card provider, it can take a further 5–10 business days to show in your account.

If you haven't received your refund after that, check with your bank first, then contact us and we'll help.

Exchanges

The fastest way to get a different size or colour is to return the original item for a refund and place a new order. That way your new gear can ship right away.